If you have tried to log in to your gaming account with the wrong password three times, your account will be automatically locked for security reasons.
It may also be locked for other reasons: please check your mail if you have received information about it (including your spam folder).
If you have not received any information from us, or believe to have entered the password incorrectly, please contact our customer service via chat or email here.
If you do it by e-mail, please include in it, the digits of the DNI/NIE and the letter and value of your last deposit made in PAF or when was the last time you accessed your account for a faster resolution.