Gaming Account
- How to register a new gaming account?
- Providing proof of financial status.
- How to verify my game account.
- Verifying email address.
- Verifying phone number.
- Information on taxation of earnings obtained in casinos and online sports betting.
Deposits & Withdrawals
- How do I request a withdrawal?
- Deposit & withdrawal amount limits
- Deposit with Bizum
- Why does the withdrawal to my MasterCard card fail?
- Do initiated deposits affect my deposit limit?
- Why can't I make a deposit using my card?
Responsible Gaming tools
- Loss limit.
- Self Exclusion
- Yearly loss limit
- What other responsible gaming tools are there?
- I have been registered in the gambling access ban file of the Directorate General for the Regulation of Gambling (RGIAJ). How can I access my account again?
- How often can I increase my deposit limits?
Technical Information
Turnover
- General Information
- Sports betting and Turnover offers
- How is the ratio between real money and bonus money calculated?
- What is the percentage of game contribution in the different categories?
- How do bonus offers or promotions with wagering requirements work?
- When you have an offer with a wagering requirement (Turnover) active:
Promotions
- Safe Bets
- Slot tournaments
- How does the bonus queue work?
- What happens if I want to activate a new deposit or turnover promotion having one already active?
- What is the Slot Cashback and how does it work?
- What requirements must I meet to obtain promotions?
Betting
- Why doesn't livestream work?
- Combined bet odds (bet builder)
- Why am I having problems with the gambling section in Internet Explorer?
- How long does it take for my bets to be settled?
- What is considered a "settled" bet for Betting promos?
- Cancelled Bets
Slots
- What are CRASH games and how are they played?
- How can I find the rules and instructions of each slot game?
- Promotions available in Slots
- Have you received a "Hardware acceleration error" on your device?
- Adjustment of limits in the Slot&Casino sessions
- Which conditions apply to the games?